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Worst experience ever and still not resolved

Paddymedic
Visitor

‎17-07-2025 07:33 PM

I’m counting the days until I can break all ties with EE/BT as I’ve had nothing but bother with my account. Lodged a complaint at the start of the year and I thought it was resolved but now find they’ve commenced a whole new 24 month broadband without my consent. Never again!

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎17-07-2025 08:10 PM

Hi @Paddymedic 

Complain again. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Rach_H
EE Community Support Team

‎18-07-2025 08:33 AM

Hi @Paddymedic,

Welcome to the Community!

This certainly isn't what we'd expect to hear. What did the team advise when you queried how this had happened?

Rach

0 Helpful