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Router

NathanCrowley
Visitor

‎15-07-2025 03:37 PM

Got a new router 2 weeks ago and it's absolute pants, much weaker than last one and keeps cutting out. Bot keeps saying that there's a problem that should be resolved in a few hours, but it never is. Any thoughts..? 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎15-07-2025 03:41 PM - edited ‎15-07-2025 03:49 PM

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

When you say it's a new router is it a replacement for a presumed faulty 1 or a change of router model?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
JimM11
Community Hero
Community Hero

‎15-07-2025 05:52 PM

@NathanCrowley Why did you get a new router, and which one did you get! If you have a specific problem and EE are aware off it then best to stick with that option!