Where is my iPhone 17 pro max order

[figulek33]

I wait and wait for my iPhone 17 pro max over 3 weeks 

[Schockwave]

Hello @figulek33 ,

Welcome to the community,

What colour and storage size did you order? Devices are delivered on a first come first serve basis and depends on how many Apple have sent out as to when you will receive your device. There are customers waiting like you, if you cared to check the forums, you will receive notification from DPD once your order has been dispatched up to the evening before delivery and another one on the day of delivery with a one hour window and a PIN number you need to show the driver before you can receive your device.

[figulek33]

I order silver iPhone 17 pro max 256gb

[Michael_D]

Hi @figulek33 

What date did you place the order? I can have a look to see what the estimated timescale would have been at that point, and if there has been any change since.

Michael

[figulek33]

Order number: xxxxxxxxxxxx Order date: 15 Oct 2025

[Mod edit - removed order number. Please don't put personal or account details in the community]

[figulek33]

From 17th November to 17 December I am not at home

[Michael_D]

Thanks @figulek33 

At the point that you ordered, the estimated dispatch time was within 28 days. 

It is showing for orders placed today that the timescale would be within 14 days, so it looks like stock may be expected soon. 

Any orders are sent out on a first come, first served basis, but we're not able to see when yours will be dispatched.

Once it is on the way, you'll get a text or email, or notification in the DPD app if you have it, to let you know when it will be delivered, and the PIN to give to the driver as @Schockwave mentioned.

Michael

[figulek33]

Can i left instructions or „leave my order” next door neighbour??

[figulek33]

Can i left instructions or „leave my order” next door neighbour??

[Michael_D]

The delivery would only be able to be made to your address @figulek33, but can be accepted by anyone at that address with the PIN that DPD send on the day of delivery. 

Michael