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Payment

mariapirtan703
Visitor

So i tried to order a ohone and SIM card from EE through Klarna,  yesterday i spoke with someone from EE who said that I wouldn’t be eligible for the phone and SIM card and that i would receive my money back in 10 business days. Earlier today, i check my Klarna account and it says the payment i made towards EE was still pending. I have just now received an email from Klarna saying that my payment was successful and my next payment is on the 25th next month. What do I do?

1 REPLY 1
Rach_H
EE Community Support Team

Hi @mariapirtan703,

Welcome to the Community!

I'd recommend reaching out to Klarna, and explaining the situation. They should be able to get this sorted for you.

Rach