Finding it Impossible to contact EE Store customer services , order taking too

[Martino59]

Finding it impossible to contact EE Store Customer Services , a phone I paid for on 18th September has not arrived , it was supposed to arrive within 1-3 days . The EE  phone number 150 which sends a text is hopeless , there is no information help for EE Store customers.

[Matt_124]

There is information here on managing orders (order number beginning "SO") as EE Store has now closed and been merged into the EE website's Tech section.

https://ee.co.uk/ee-store?source=eestore&intcam=con_ee_dg_ee_web_marketplace_eestoreredirects_cid-na... 

Support is provided via their enquiry email: enquire-store@ee.co.uk

[Christopher_G]

Hi @Martino59 

Welcome to the community.

Which phone did you order? Please include the colour and memory size, so that I can check our stock levels for you.

Chris

[Martino59]

Order summary
Back to account optionsBack to ordersOrder number:**********Order Reference:
Order placed on:
18/09/2025
Order status
ProcessingDelivery: Your order is currently set to arrive within 1-3 working days after the order has been processed.Delivery address:MARTIN ******
*********** **************
*******
*** ***

Payment by card:MasterCard **** **** **** ****
Expiry: ****
Account Number:********

Delivery charges: (0.1kg)£0.00Total cost for all items including VAT and delivery:£349.00
Outstanding items (QTY 1)
SecurityProcessingDispatchPRODUCT NAMEOrder statusQtyItem PriceSub TotalEdge 50 Pro Black BeautyQuicklinx: HW3FRR00Mfr#: PB1J0006GBCancel itemProcessingThis item is being dispatched directly from our supplier
1£349.00£349.00Total for these items only Inc VAT:£349.00

[Mod edit: Please do not post personal information on the public board. Thanks!]

[Michael_D]

Thanks @Martino59 

We're not able to see the stock for that order through the community.

With it being through the EE Store, you'll need to send an email to the address that @Matt_124 has mentioned above, and they'll get back to you about the order.

Michael

[Martino59]

Hi I,  I received a email from Michael , saying to send  a email  to address Matt_124 had sent , no email was sent  from Matt_124.

                   This is Michael,s email 

Thanks @Martino59 

We're not able to see the stock for that order through the community.

With it being through the EE Store, you'll need to send an email to the address that @Matt_124 has mentioned above, and they'll get back to you about the order.

Michael D

Why can,t someone EE Store directly for me , considering EE is a communications company this is so BAD trying to get a refund  , phone was to be sent between 1-3 days 2 weeks later nothing after 4 days I still can,t even contact EE Store , Why !!!!!! My Order 

Order placed on:

18 September 2025

Order number:

SO09616087

Order Total:

£349.00

Order status:

Processing

Order placed on:

18 September 2025

Order number:

SO09616087

Order Total:

£349.00

Order status:

Processing

[Northerner]

Hi @Martino59 

You'll need to speak to EE CS on 150 about this issue.

Thanks 

[Martino59]

Thanks Northener , but you cannot access EE Store Customer Services from 150 I tried it many times before coming on community.   

                 Michael  sent me a email stating that Matt_124 would contact me with a relvant EE address , please get in touch Matt_124

                        Thanks , Martino 59

[XRaySpeX]

@Martino59 : Don't start new threads but reply to the 1 you've already started.

[XRaySpeX]

That's right, you won't get the EE Store on 150.

@Matt_124 has already told you the relevant email address in his 1st-responder post above on Weds.