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Bren_ski
Visitor

‎25-08-2025 06:26 PM

I could be wrong but I think I’ve been a customer for over 30 years. Phone and I.T savvy as I run an IT team on a nuclear site. Today was my first bad experience with EE, super frustrating and nothing like I have experienced before. Copied this text, time stamped it so I can refer back to it if it happens again. Just disappointed. People lose phones, it happens, have some empathy

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎25-08-2025 06:28 PM

Hi @Bren_ski 

You haven't provided any context other than you lost your phone. Do you have insurance. 

You can complain here: https://ee.co.uk/help/contact-ee/complaint

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
XRaySpeX
EE Community Star
EE Community Star

‎25-08-2025 06:28 PM - edited ‎25-08-2025 06:29 PM

@Bren_ski : You need to call CS to report the loss & they will block it & send you a replacement SIM with the same no. to your UK addy.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP