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Download issues.

Mags49
Visitor

‎22-03-2025 09:36 AM

  • Despite having download speeds of 512mbps it's taking approx 12 hours to download a one hour TV programme 
0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎22-03-2025 09:39 AM - edited ‎22-03-2025 09:39 AM

Hi @Mags49 

Which site/app are you downloading from? 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Minkey1
Star Contributor
Star Contributor

‎22-03-2025 09:57 AM

@Mags49 

Post a screenshot of your results running the speed checker in the app.  It’ll show download speed to the router (all any ISP guarantees) and speed over WiFi to the device initiating the test.

Like this ⬇️

IMG_3773.png

If it’s within expectations, then it’s the ability of the site to serve up your download.

Mike
EE Fibre 900 via SH+ with 2 Extenders, EE TV Pro & Mini boxes, 2 EE SIM's only, all originally BT, and wishing it still was.
LG Oled, Denon/Cambridge Audio 7.1, Panasonic 4K player, Apple TV 4K
0 Helpful