EE TV Box Pro App Issues

[LaurieT91]

Has anyone else been experiencing problems recently where apps on the EE TV Box Pro keep randomly crashing when watching something? No warning, no error messages, the box just goes back to the home screen.

I noticed the Now TV app has had an overhaul and wondered if that was it, but I'm experiencing it with all apps and it's so frustrating.  I've checked and have the latest software and apps.

[Ali_A]

Hi @LaurieT91 

Do you experience this problem when viewing a particular channel or service (e.g. only NOW TV), or does this happen irrespective of what you are watching? 

Ali 

[LaurieT91]

Hi, it happens across all apps (Netflix, Now TV, Channel 4 etc.)

The apps just seem to crash randomly and the home screen appears. Like I said, no warning or error messages.

[Michael_D]

Thanks for explaining @LaurieT91 

Have you checked to make sure the software is up to date on the TV Box Pro?

It is also worth trying to do a factory reset of the box to see if that helps.

Does everything seem fine when you are watching the live channels?

Michael

[LaurieT91]

Everything is up to date.  I've now done a factory reset and the issue persists.

The issue happens on apps, and has happened when pausing live TV.  The box just returns to the home screen and playing live TV.  Very frustrating, as this isn't the first time I've had to factory reset the box and I lose all my recordings etc.

What else can be done?

[Nordek2025]

I have the same issues can’t watch Netflix it either won’t load movies or starts the movie then goes back to EE menu but if I use the app on my Smart TV it works fine 

[Alex_H]

@LaurieT91 Thanks for confirming, at this stage it does sound like you have tried everything you can on your end. I would recommend now reaching out to our EETV tech team so they can help with getting this resolved. Contact Us To Request Technical Support for EE TV | EE

Alex

[Alex_H]

Hi @Nordek2025,

Welcome to the EE Community

Is it just Netflix you are having an issue with or all apps and when pausing live tv as well? 

Have you ran through the steps of restarting your box and hub, making sure your box software and apps are all up to date and then trying a factory reset if the issue continues? 

If you have ran through those steps, I would also recommend reaching out to our EETV tech team for help getting your EETV issue sorted.

Alex

[Nordek2025]

Hi there it’s happening on Prime as well , again it all works on my smart tv apps just not on EE box, I have tried the steps above and it’s all up to date so will get in contact with support

[Artindoril]

Same. Tried 2 boxes, numerous factory resets, new WiFi disc, and now PowerLine adapters.

I'm at the point of asking to get rid of the pro box and go apple TV. We don't get issues like this with our mini box, so definitely pro box related.

Now just need to find someone on support who can action that...