Discovery + premium

[Eptonsal]

I have the full works tv package with ee tv. I am able to watch discovery+ but I am unable to watch any premium content ie premiere football. 
Please could someone assist me?

[DarrenW-Tech]

Hey, welcome to the EE community forum!

I can see a problem on our side so I'm sorry about that, we will fix it for you and post back here once done.

[DarrenW-Tech · Accepted solution]

Hey, this should be fixed now 🥳

[Eptonsal]

Thank you Darren. I can now watch it on my tv. However I am unable to get it on my iPad or iPhone. Is this correct?

[DarrenW-Tech]

Make sure you’re logged in to the right account on your mobile/iPad.

A common problem we encounter where you’ve created multiple discovery+ accounts.

As long as you’re in the right account it should be working, evidenced by the fact it is now working on your TV. 
Hope this helps your further.

[Eptonsal]

Thank you you were correct and it is sorted now. 
Thanks again for all your help 

[JakeD1]

Hi I have a similar problem I activated my discovery + account through the ee app and it has come back as basic but I have tnt sport and it should be premium can you help

[Peter_W]

Hey @JakeD1.

Welcome to the EE Community 😊

Was the email address you used for Discovery+ the same as the one you use to log in to the EE app?

Which TV package is it you went for, too?
Peter

[JakeD1]

Hi yes it is the same 

tv and tnt sport which tells me it should have discovery plus premium on the ee app but hasn’t gone to discovery+ app

[Peter_W]

Cheers @JakeD1, are you able to watch the sport channels without issue via your TV?
It's definitely worth checking to make sure you don't have any alternative logins like @DarrenW-Tech suggested too.

Peter