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Switch from BT to EE,

Margo26
Visitor

on ‎23-07-2026 10:03 AM

My contract with bt ended and I was persuaded to go EE full fibre, all works completed everything fine then the next day my digivoice completely dead, so left with broadband working but lost landline, phoning EE said I need an EE hub to connect me to land line ? Now very worried reading about EE hubs, wonder if I can keep my bt hub and just say goodbye to landline, I must of spent hours on EE never much help

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎23-07-2026 03:31 PM - edited ‎23-07-2026 03:35 PM

@Margo26 : When you moved your BB to EE did you move your landline with it? If so,  If you have the BT Smart Hub 2 you may continue to use that & plug your landline phone into the back of that. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
JimM11
Community Hero
Community Hero

‎23-07-2026 03:47 PM - edited ‎23-07-2026 03:48 PM

@Margo26 If you no longer wish to have your landline phone, best call EE and cancel it, there is still a monthly charge against having the landline phone on a EE System. would be helpful if you said what BT/EE Hub you have currently connected also.

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

Different types of BT Hub | Broadband Help | BT | BT Help

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