Rest pendant

[c1992]

Can someone help me I have contacted 

new EE and I have been told a number of times by different colleagues that I cannot move to New Ee because I have a falls pendant but before I moved property, I had a false pendant and had New Ee but I had fiber to the  cabinet I have now moved into my new property and I am now being told by New Ee that because I have a pendant I cannot have New Ee I have other people in my building who has fall pendants and they have new EE so I do not understand why 

I have tried to explain to New Ee that other people in my property have pendants, but according to New Ee’s telly care team and I have also contacted the people who provided me my pendant and I have been told from them that New Ee are telling fibs telling me I can't have new ee please can someone help

[c1992]

I tried to explain to him that  I am not getting digital. voice  I am just getting broadband AND TV ONLY 

[c1992]

I tried to explain to him that  I am not getting digital. voice  I am just getting broadband AND TV ONLY 

[JimM11]

@c1992 As soon as you say that you have a pendant then the blinkers will come down automatically, they should listen that you do not want a landline, DV or anything etc, but do they know what you are talking about, then they assume NO, your not getting it, play safe and block any broadband sold to you. 

I would speak to some of the others you know that are on EE with working, as you have now moved, is your old BB cancelled for the other property. House move probably not effective any more, and as soon as you call the notes on the computer system that the guide is looking at will be the RED FLAG.... This may be an uphill struggle for you now.

If you call them again, explain that you have called before, you only want BB and TV, you are fully aware that you DO NOT REQUIRE anything but those two requested items on your package and go from there. Hope that helps.

Edit: Your pendant system is fully 4G tracked with GPS enabled, and that your pendant box DOES NOT require to be connected to any direct landline connection! Be 100% sure to explain this, they may ask for the model type of your control box, there is a type that does require both 4G/Landline connection just so you know this fact....

[c1992]

Thank you for all your help

[c1992]

DID you mean? TV NOT DV did.

[c1992]

EE and BT need to provide a suitable Smart hub plusthat is compatible with

every

 of emergency ADE 

[JimM11]

@c1992 You wrote "DID you mean? TV NOT DV did."  so not sure of your question! DV is digital voice EE/BT new version of the landline WHICH you have said you have no need for, TV you did say that was required along with your Broadband package.

Hope it clears it up...

[JimM11]

@c1992 It's unfortunate, but there is NO 100% compatible guarantee with devices connecting as every device would have to be tested over and over again, and then NO changes ever allowed to be made, so just does not work that way!