I have had issues with my phone since switching to EE and they have multiplied since full fibre was installed. I am using BT Digital phones. One won’t work at all, all I get is a ‘musical’ tone and the other occasionally works but more often shows “Searching for hub” and “synchronising handset data”. An EE agent in Stockport advised me to buy a longer cable to move my hub to another room and also said her manager had approved replacement handsets at no charge and I would have them in 2 days. The new £15 cable made no difference and when I called to check on the new phones I was told by another Stockport agent that they had been despatched and to wait another 2 days. He also said moving the hub would have no effect. Yesterday, I.e. 3 days later I called again to be advised that no order for replacement phones had been placed and the matter would have to be referred to the original agent and her manager and that I would receive a speedy reply. I’m still waiting for that. EE need lessons in customer care!
