Lost landline number

[Janpan54]

Was promised when signing up that i could retrieve old landline number which had been cancelled less than 30 days previously. Now on activation day i have been told its not possible. This is for my elderly father who is terminally ill and what i am so annoyed about is that the person i spoke to on phone blatantly lied to me. He said he tried the old number and it rang so that meant it had been given to someone else. I immediately rang the old number myself and it said not recognised and when i told him this he said he could give no response because he knew he had lied! Please can someone help me retrieve the old number? The new number does not even have the same area code which my elderly father cannot get his head around

[Linzi_H · Accepted solution]

Hi @Janpan54 

Thanks for reaching out to us here. 

I will send you a Private Message so I can take a few details.

Linzi 

[Janpan54]

Thank you. I have replied to private message

[Janpan54]

just wanted to update that everything has been sorted and my dad now has his old number back. Thanks so much to eveyone for their help.

[Peter_W]

Hi again @Janpan54, I'm so glad to hear that our team managed to help get this resolved for your dad in the end. 
Thanks for taking the time to come back and let us know too!

You take care,

Peter 😊

[leef777]

Hi I have the same problem Received a message that I would regain the old phone number I had with BT within ten days.Now I have been told that order was cancelled!!!,

EE here. We're sorry, but we've had to cancel your renumber order. Your service will continue to work on the existing phone number.

Dementia sufferers in family and really need the old number

[Christopher_G]

Hi @leef777 

If you speak with our Customer Service team, they'll be able to look into this and give you a bit more information about what has happened. They'll do their best to help you.

Keep us updated with what happens please.

Chris