Impossible to Communicate with BT or EE

Argento · ‎31-01-2026

Despite sitting on the phone for hours to the BT/EE help/support number I have not managed to speak to anyone. I am not alone with this same complaint. The phone just rings and rings and nobody answers.

I am being moved over to Digital Home Phone and Broadband Services next week. I require a mains adapter for my home phone and have sent a request twice to text 66033, providing my EE home phone service landline as requested. No reply. I have in the meantime received a new Smart Hub Plus router.

Can anyone help as time is running out and I will soon be without a landline phone. Has anyone else got this problem?

Thanks

XRaySpeX · ‎31-01-2026

@Argento : You'll be able to plug your phone in the back of the router in the interim.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎31-01-2026

@Argento : You'll be able to plug your phone in the back of the router in the interim.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP