Home Phone Keypad Tones

[Mike60sbeat]

I have three digital Home Phones (BT and EE) which work fine apart from this irritating problem. When 'dialling' out the key pad tones are audible. However, when phoning a company such as a bank where you are presnted with a menu system and you are asked to press certain digits to select the items on the menu, I do not get the tones sounding on my handset. The tones are however transmitted to the distant end and they are shown on the display. I find this is anoying because my analog phones do repeat the tones when on a call as I think they should. I have taken this up with EE CS and all they have done is send another phone which behaves exactly the same way. So I believe this is a product fault and I feel a strong letter coming on! Any ideas?

[JimM11]

@Mike60sbeat Where are your phones connected currently?

[Mike60sbeat]

Registered on the EE Smart Hub Plus

[JimM11]

@Mike60sbeat If you are unhappy regarding the use and operation of the Digital Handset Phones, then all you can do is raise a complaint and see were that goes. Best of luck with it. Help link below.

Understanding your broadband complaint | Customer Care | EE

From he user manual this may or may not help.

Turn the handset tones on
or off
1 In Settings, press Select when
Sounds is highlighted.
2 Scroll down to Handset tones
and press Select.
3 Choose the type of alert
tone you want to switch on or
off, then use the navigation
buttons to highlight
the option.
4 When you’ve made the
changes you want to make,
press Save.

[Mike60sbeat]

Many thanks for your interest in my problem. I have gone through the set up procedure a few times and tried many different sequences but nothing changes. The user guide is pretty basic and refers you to a 'Full User Guide' at ee.co.uk/help , but the guide does not seem to exist. I probably will raise a complaint but I was just interested to see if anyone else had noticed this problem. This issue would be more apparent to someone with a visual impairement.

[JimM11]

@Mike60sbeat Link bellow.

Advanced Digital Home Phone User guide

[Mike60sbeat]

Thankyou.

I was referring to the EE website which did not seem to have a 'full' user guide. Your link takes us to the BT website user guide which has more information and does refer to the handset tones. However as I have mentioned they do not work the way they should (in my opinion) no matter which way you choose to enter the setting. 

Thanks again.

[JimM11]

@Mike60sbeat Correct there is no EE user guide, the BT Guide is the same as the EE Guide, you are going to have to raise a complaint if the operation is not to your satisfaction.