EE Landline Porting Nightmare - Anyone else had this much trouble moving a numbe

[CinderKona]

Hi all,

Just wanted to see if anyone else has dealt with this specific headache after switching to EE broadband.

I got a landline purely for my aging parents to call me—it's cheaper for them, and they have my old number (which they rely on for fast-dial).

When I signed up a month ago, the sales team basically promised me that: "You'll get a temporary number, but just call us the next day and we'll easily port your old one back." So I thought but wrong.

One month later, the landline still doesn't work, and my old number is nowhere to be seen. It's clearly a much more complex porting process than the sales team let on.

The irony is that this number was originally issued by BT five years ago when I moved here, so it's not some ancient relic.

Has anyone else been through this with EE? Did you manage to get your old number ported back, and if so, how long did it actually take? Any tips on who to contact inside EE to speed this up would be amazing!

Thanks.

[CinderKona]

Hi,

No - I was never directed towards any complaints process.

[XRaySpeX]

You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks or come to a deadlock you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

[sajch]

Hi did you get to resolve your issue? I am facing very similar issues and have attempted to raise 4 porting requests to community fibre but they are not solving anything

[XRaySpeX]

@sajch : What's Community Fibre got to do with EE? Or are you saying that your migration of your BB from EE to Community Fibre has failed?

[JimM11]

@sajch When you signed up to EE for Broadband/Landline service, take it that you told EE you wished to take your Landline if possible from the Old ISP ie community fibre....