Digital Voice issues

[JonnyManc]

Hi

Recently migrated from another isp for my fttp 500mb with digital Voice.

Fttp is working great, but having issues with maintaining digital Voice.

After a couple of weeks faffing, I got it sorted (registering phone etc) at it was ok, but this week callers can't hear me, nor can I hear them.... The phone rings and there is a dial tone.....

Any ideas guys?

Thanks

[SMJ001]

I thought I would update you all with the latest trials & tribulations.

SH32B now fails to reboot properly with a software reboot from the web front end . Reset button seems to have no effect at all. Requires power-off for 5-10 minutes each time and even then not always 100% successful. Resorted to using a mechanical clock timer to drop the power twice a day to keep things marginally more usable while on holiday (smart lighting etc.). This still unreliable so I'm back on a Draytek 2762 and have no DV, yet again. Very important to note that the DSL is rock solid with the Draytek and the ping latency is significantly better.

Decided to go FTP as only ~£5 a month more. Waited eagerly for a package from Royal Mail 48 as part of the process - the parcel was a short CAT 5 cable for the ONT patch. Wow! I was hoping for a new router at least. What a waste of money. Why not carry a few cables on the OR van as part of the installation contract ?

Next Tuesday OR are coming. Interesting that all the new spray paint markings on the pavement are outside a house 2 doors away! Hope they have the right address?

[JimM11]

@SMJ001 Looks like you just have to get that SH32B swapped out with EE CS as it does look like you have had a failed FW update to it, and that is leading you to the current problems that you have on the soft reset, and possibly with the Factory reset side off things. a stand alone NON connected router should go all the way from boot to the orange state as no connection to it. As you also have the SH31B it works fine on a FF connection so nothing to worry about there.

[XRaySpeX]

@SMJ001 : Bit puzzled! Long thread! Aren't you on FTTC (partial Fibre) & therefore using DSL? The SH32B is only for Full Fibre or in conjunction with a separate modem. Please remind me of your setup.

[SMJ001]

Hi, mistype with the EE modem, it's a SH31B, sorry, the lack of reliable connectivity is starting to get to me.

Original setup was FTTC with BT using a Draytek 2762 DSL over copper + traditional landline. Due to the POTS switch off I had to move to an EE provision to retain a phone line with DV, as my elderly relatives are reluctant to dial non area STD codes or mobile numbers - old habits die hard.

Last few months have been beset by DV dropouts and SH31B hangups requiring a reboot. Now the SH31B fails to recover from a soft reboot and the only way to restart is to power cycle with a 5-10 minutes wait. This is difficult to do if away from the house and also renders the 'smart' lighting inoperative which is a security issue when on holiday etc. A temporary fix was to power-cycle every 6 hours or so with an old fashioned mechanical (relay) timer switch. If left alone the SH31B locks up every 18-36 hours on good weeks.

I have ordered a FTTP installation which should happen this week and to stay online until then I have reinstalled the Draytek, but of course have no DV as a consequence. As mentioned before the Draytek is rock solid on DSL.

It's a shame that there is no way to force a firmware update as I'm sure the problem is a faulty upload from the last firmware revision. It will be interesting to see if the SH31B runs long enough to get online through the FTTP setup.

[Leanne_T]

Hi there @SMJ001 

Thanks for coming back with an update. 

Could you let us know how you get on after the engineer has been on Tuesday? 

Leanne.

[SMJ001]

@Leanne_T  I'll let you know what happens.

@JimM11 & @XRaySpeX 

With everything disconnected except power, the SH31B will only reboot from a cold start after 5-10 minutes of power off. A normal power-off-power-on fails with solid green, white flash, solid green sequence. A soft reset from the web admin fails too eventually staying in the same green sequence. It's likely that a DFU will never update the device satisfactorily as the reboot after the upgrade fails and the only way to get it working is to power off and as a consequence it reverts back to the last known working bootstrap.

[JimM11]

@SMJ001 Has been a while since that sequence was ever reported so read the link below, Ignore the heading...

No LAN light on Openreach Nokia ONT - The EE Community

[SMJ001]

@JimM11  Mmm, interesting.

Tried an old Maplin 12v 2.25A SMPS. SH31B now boots as it should. Responds to RESET button and soft reboot from web interface. Old EE supply measures OK off load at 12.3v, I haven't got an easy way of measuring on line though and my scope is broken at the moment so I can't check the ripple anyway.

I will connect the SH31B to the DSL once my son is off the net and report back tomorrow.

I owe you one!

[JimM11]

@SMJ001 Thinking along the same lines as you and that the PSU has lost one half of the bridge rectifier and therefore cannot hold the required supply under load especially when it get's to the stage when the modem part of the SH31B picks up.

Good you had at least a spare kicking about, get onto EE CS and they can send you out a replacement. If they do send you the full unit then swap it all out, they will no doubt have attached the serial number to your account. As you are going FF shortly best to get the SH32B for FF only, will run that bit cooler and less load.

[SMJ001]

@JimM11 Since the PSU swap out, the SH31B has not rebooted or failed to do what it should. It has now run for 4 days without a lock up or a reboot. My thoughts on the old PSU would be for a faulty or leaky capacitor rather than a diode as it seems to be related to the time on load, but who knows, I'm not going to pull it apart.

@Leanne_T  Tuesday went OK and now on FTTP. Dave the engineer managed to provide a fibre run and ONT placement that kept things domestically acceptable and from my point of view required minimal cable runs to tie into the existing installation, happy all round.