Digital Voice issues

[JonnyManc]

Hi

Recently migrated from another isp for my fttp 500mb with digital Voice.

Fttp is working great, but having issues with maintaining digital Voice.

After a couple of weeks faffing, I got it sorted (registering phone etc) at it was ok, but this week callers can't hear me, nor can I hear them.... The phone rings and there is a dial tone.....

Any ideas guys?

Thanks

[andydaws]

Yes tested working for me always does as far as EE support are concerned in the past case closed good enough so do not even call any more

[JonnyManc]

After logging a complaint and going for around 3 or 4 months, I've been 'allowed' to leave my contract and try somewhere else. 

It seems no-one at EE can solve the issue and it's not good for me as I have elderly parents that rely on their landline and done use mobiles (and shouldn't have to ring me on mine)

[JimM11]

@JonnyManc Know exactly were you are coming from on that regards, it's only going to get worse as technology moves on, BT were the only real company that I could see who got it right, and when they would not let me join, EE was were i had to go, dropped the landline like a hot potato when i checked out the forum for voice.

Early reports of the wifi7 Pro on VOIP does sound promising keeping a eye on @UkzVortex98 having no issues since his router change, and he will be the first to throw up his arms for sure if problems appear!

[JimM11]

@Kielty1 Well it seems that response on any DV issue is getting slower, so not heard back and will just give nudge, you never know, @JordanTA 

[JordanTA]

@JimM11  Cheers for the nudge. it worked. 

@Kielty1  ill read over the comments today and try and get a response. Apologies for the delay 

[Roger84]

I had a call from the EE Executive team today and was told that the problem may be that I do not have a handset plugged directly into the hub and without this, they cannot guarantee service.

I have agreed to go back to DECT handests plugged directly into the hub, as there seems to be no fix to this.

[Nicmil12]

Rubbish response, I cannot plug directly into the hub as the hub is on top of a cupboard.

My landline has been working well for a couple of months - until today when it failed again and took forever to get working again.

[Andy_65]

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@Roger84 wrote:

I had a call from the EE Executive team today and was told that the problem may be that I do not have a handset plugged directly into the hub and without this, they cannot guarantee service.

I have agreed to go back to DECT handests plugged directly into the hub, as there seems to be no fix to this.

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The problem is more likely that the EE Executive Team don't know what they're talking about. So they are saying that they are selling a service that includes as standard, 3 way calling and the ability to make 2 calls at the same time on one line, but they can't guarantee that'll it work! 

The DV handsets that you've been using are dect, they connect to the dect base built into the router. Plugging standard phones in means that you will lose the 'standard' features that you are in effect paying for.

The simple solution is to use a SH2.

[PH36]

I tried plugging an EE handset into the hub a year ago upon support team advice, but the problem still occurred just as frequently.  

[andydaws]

Yes agreed a poor excuse for faulty equipment it will be there get out in future, the other one will be allowing you to leave as a small number to them. It's a bit like saying your laptop will only work when directly plugged into an ethernet port rather than WiFi otherwise you will need to reboot router.

No one would except that but they think they can get away with it for phone service

I think what they are saying is that if a phone or base station is not directly plugged in it will assume it can close the connection to the sip servers after a time. Why they can't check the pseudo dect/wireless connection also I don't know or just hard keep it up until bug resolved