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Digital Voice issues

JonnyManc
Contributor
Contributor

Hi

Recently migrated from another isp for my fttp 500mb with digital Voice.

Fttp is working great, but having issues with maintaining digital Voice.

After a couple of weeks faffing, I got it sorted (registering phone etc) at it was ok, but this week callers can't hear me, nor can I hear them.... The phone rings and there is a dial tone.....

Any ideas guys?

Thanks

209 REPLIES 209
UkzVortex98
Established Contributor
Established Contributor

If anyone from EE/BT sees this or anyone else I am looking for BT Smart hub 2 with the BT logo on as this is becoming more of a joke 3 Times this week I have restarted the hub because the DV fault to get Dv back online and working so I want to try having smart Hub 2 with BT logo back to see if the fault still come but no one from 150 will send me one or help but if anyone know where I can buy that will be great 

A E KING

@UkzVortex98 : On eBay for little money.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Profile closed
Not applicable
Have you logged a formal complaint with EE ?

I did and had complaints manager call me ...... not resolved but at
least I know its formally logged

If enough do this - then they will fix teh issue.

Ok so new hub worked for about 2 weeks then problem came back. rebooted hub, worked for a bout 3 weeks. Its so unreliable I am going to ask for a refund as I'm paying £8.00 for this very unreliable service and getting the service terminated.

JimM11
Brilliant Contributor
Brilliant Contributor

@steve_f162 Sorry, had to go back and re-read the text's, The posting is getting a little bit of a mess just now, so this is what i am trying to establish router wise, and to start off (I DO not have DV for the reason that every other main ISP apart from BT) seem to have it all messed up so dropped my landline (Temp just now) as could not get to BT as they pushed me to EE back in march, so was not having it when moving from sky. Moves mean normally you have to go DV.

Testing the router, now on day 19 with nothing so far un-towards to report, there has been mention that the router gets bogged down after a time period, and as i do not have DV cannot replicate fully as if i had, and have asked in a previous OP posting if he could reset every 3 weeks BEFORE any fault occurred, it is better to be pro-active than re-active, there is not that many complaints forum wise, so unless EE CS are getting bombarded, then just reset your router is such an easy fix.

Now had my father not passed back in feb, when he relied totally on landline because of age/technology etc, i would have been all over it like a rash, when my sky ooped occasionally which was not very often and pre-DV but semi because of fttc so older style connected, i was straight onto them, and there cannot be loads of faults or it would become a {major major} issue for everyone.

Roger84
Valued Contributor
Valued Contributor

Have just had another call with EE on this issue. I have gone through the process of factory resetting the hub, which of course fixes the issue temporarily.

I have again said that I had no issue with the BT Home Hub 2 which I had before the EE move, and the advisor said that the internals are the same.

It has now been elevated to the back office team and have been told I will get feedback in 24-48 hours.

I've also asked where we go from here if this does not solve the problem and have been told there may be an option to leave EE.

Right now, I'd settle for a Smart Hub 2 and a couple of Wifi discs.

JimM11
Brilliant Contributor
Brilliant Contributor

@Roger84 Same, had to go back and re-read your post's during your month long exercise, was it perfect in every way calls were fine etc, no wobbles in any way, and there was a new FW update about 20 days or so ago, if you never noticed it then your time may be only from then. Did you see my post to you, trying hard to find a BT user, kept there old equipment, using DV system all on EE with no problems, but they may be a little thin on the ground and if not seeing the forum or having problems then there will be no input. Do keep us informed to anything you find out, and push for the BT when you speak to any back office staff if you feel it will be better. @UkzVortex98 was looking into getting one, but not sure were that is a present.

XRaySpeX
EE Community Star
EE Community Star

@Roger84 : Does factory resetting the router do anything more than just rebooting it does?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Rickster7
Investigator
Investigator

Oh man, after reading these comments on here i don't think i need to add my problem to the ever growing list of complaints about Digital voice. Exactly the same as many people here, No problems whatsoever with BT fttp 1gb speed and digital voice phones etc, but as soon as i change over to EE, i have had problems with broadband speed via ethernet ( just 10mbps) and phone service not being configured on the hub either. So EE send me out a new router just 5 weeks after moving to them ( so that's 2 new routers in just 5 weeks) The new router has cured the broadband speed problem ( I'm back to 1gb speed) but can't here anyone and they can't here me when calling out or incoming calls. The phone rings but when answered, nothing, dead silent. I was at the end of my BT contract  and phoned them to give 30 days notice and change over to SKY who were offering exactly the same as i was on at BT but for £34 @ month cheaper, the guy talked me out of it promising me the equipment was better when changing to EE and they could match the price what SKY was offering. So i took the bait and Oh boy, it's turned into the biggest mistake, 8 weeks of misery.

 

I'm about to send one back to BT returns department, otherwise i have to pay them £50, it's yours for the same price if you want it?