Digital Voice issues

[JonnyManc]

Hi

Recently migrated from another isp for my fttp 500mb with digital Voice.

Fttp is working great, but having issues with maintaining digital Voice.

After a couple of weeks faffing, I got it sorted (registering phone etc) at it was ok, but this week callers can't hear me, nor can I hear them.... The phone rings and there is a dial tone.....

Any ideas guys?

Thanks

[SMJ001]

Hi @JimM11 

When the Draytek 2792 is in use the DSL appears to be steady, although I do swap back to the SH31B as soon as it boots successfully, as I would like to return to DV use ASAP. This week 5 out of 7 mornings have been met with no internet and a modem flashing the green/white/off sequence. Only 5% of the manual 'power off' reboots result in progression from green sequence to the orange state, at which point I plug in the DSL line etc.

I have checked for mains stability too, in fact all the hubs, Draytek and SH31B are fed from an APC UPS with Powerchute logging the system power. No power issues have been logged in the last week.

I could be a problem with the local box I suppose, the Draytek being a little more resilient than the SH31B. The local infrastructure has occasionally gone flaky in Feb/Mar in the past, due to the extra requirements of a certain horse racing event just up the road! 

I can only think the SH31B is faulty or the last firmware update is inconsistent. The next time I get a fail I will leave the Draytek in operation for 48 hours to see if it's a DSL instability.

But a SH31B should still be able to boot satis from a restart, power off or DSL dropout anyway. And of course there is no way to manually force a firmware update to progress further.

[Gelert5]

@SMJ001 

Just a thought:
Have you power-cycled the ONT at the same time as the SH31B...?
I remember speaking with a very knowledgable EE Guide who explained to me all of the 'stuff' that goes on in the background during a Hub AND ONT Reboot.

Other than that, sadly I have nothing practical to offer.
Not that it helps you any, but my SH32B c/w the same FW as you has had a Webpage AND Power-cycle reboot in the past week (my choice), with no issues - and all of the Network IDs AND DV Contacts.vcf remained intact throughout.

Good luck,

Louis.

[JimM11]

@SMJ001 Power boot should always take the EE Router to waiting orange led state, in approximately 5 mins from switching it on and waiting to connect to the DSL, if it is having so many issues then it may have had a failed FW update so just not 100% ready to go. Cannot say i had and reboot issues and just looked been up 13 and half day's so total 14 and half day's since EE pushed the latest to the router, only difference on FF for the BB but still the same old SH31B that was used before the upgrade to FF. Last report of the Green/White flash if i remember was a bad PSU unit, think the router was fine but the OP that did the post just swapped them both out. Will try to find that post was about 4-6 weeks ago and link.

[SMJ001]

@Gelert5 I'm fibre to cabinet so it's a DSL over copper connection, no ONT to reboot.  I'm not making use of the EE contacts list either so data loss is not an issue, I'm using the one provided in the standard Panasonic base station via the DV adapter.

A question, if you use the reset button, should there be an immediate effect on the status LED or the hub rebooting immediately or in a few seconds? Mine appears to do nothing. Only a long (15 minutes) power down will get it to respond, if I'm lucky.

My background is diagnosing and fixing much larger infrastructure and I find having to be so passive and left out of the loop incredibly frustrating - I guess others feel the same way too.

All the best, SH31B currently working after 6 reboot attempts this morning.

[JimM11]

@SMJ001 If you are trying to do the factory power reset, think you got to hold the pin down about 20 seconds then you can watch the front, when it reset's you would see the led change and start the reset function.

[SMJ001]

@JimM11 Just trying to get an idea of the time interval between button pressed and the reset happening. I think the next move may be a meter across the PSU and/or try a substitute. A weak PSU would certainly cause an issue with ease of rebooting and susceptibility to DSL drops.

I'll post back any developments.

[JimM11]

@SMJ001 Would certainly try the router on direct mains as well to rule out the APC backup unit, sometimes the waveform output can mess with the PSU unit.

[SMJ001]

@JimM11  I'll try raw mains next reboot to see if it changes things and I do have a bench PSU with current limit, metering etc to see if the SH31B is pulling more than it should - finding a bare wire to the correct PSU tip is probably going to be the most difficult bit.

I've tried 2 different UPS units, both APC Smart 750 which are normally OK for use in critical infrastructure, one is old, one is almost brand new. None of the other devices on the circuit are having a hissy-fit though, but SMPS can be fickle at times.

[Gelert5]

@SMJ001 

No ONT? - my 'Bad' = sorry!

Re your 'Reset Time-Lapse' question:
I have only 'Full Factory Reset' my SH32B once, and that was via the Webpage.
I have never done it via the physical 'pin hole' (although I have reset EE WiFi Discs via their 'pin holes').
The LED on the SH32B changed status within 10 seconds (same as on the EE WiFi Discs).

I often soft 'Restart' the SH32B via the Webpage as well (mainly because access to the rear of the Hub is limited).
Again, the LED changes status within 10 seconds.

And any hard 'Power-Cycle' is done chez-moi by unplugging the SH32B's PSU, counting to 30, and then re-plugging.

I run the vast majority of our EE Kit off of UPS devices (the downside of living in a village at the Mains Electric 'end-of-line').
My SH32B is on a 20-year old Belkin 2400VA Rack Mount 'On Line' UPS, providing 'in the region of' 110-0-110 VAC.
No issues with the SH32B and/or any of the other Wall-Wart (EE or otherwise) PSUs.

HTH?

Louis.

[JimM11]

@Gelert5 Finally found the link.

No LAN light on Openreach Nokia ONT - The EE Community