Customer upgraded to FTTP with EE but has remote office phone he cannot use

[FrankNicklin]

I have a friend who has been upgraded to EE FTTP. His home phone is connected to his router in the house, but he has an office in the garden connected back to the house via Ethernet, but has lost access to the office phone as obviously the copper service is no longer supported. The phone is on the same number, is there anyway to get the office phone connected to DV. I am going to upgrade the switch/AP in his office but need to have an idea if it possible to get his phone working perhaps with another analog to digital converter.

[XRaySpeX]

Yes, as long as there's mains power there he can use a digital voice adapter (DVA) plugged into the mains which connects by WiFi to the router. If he wasn't given 1 by EE he could request 1 from CS.

[JimM11]

@XRaySpeX Are you sure, DVA only connect's to the EE Router/BT Router on the DECT side, has nothing to do with wifi/ ethernet in any format.

[Mustrum]

@FrankNicklin   you could simply disconnect the extension wiring from the old Openreach master socket, fit a phone plug to it and plug into the phone socket on the router.

[XRaySpeX]

@JimM11 : No, I'm not entirely sure but you connect the DVA to the router by pressing the WPS button on each. So I'm assuming that the digital signals (VoIP) are carried by the WiFi (in much the same way as they are carried by the BB & the router to the router's phone socket) but even if not but pure DECT the principle's the same on their usage. They are just another IP Protocol

[JimM11]

@XRaySpeX The WPS button is multi function for DECT operation and for wifi operation, the VOIP is not carried over the wifi signal in any format, it's on its own carrier DECT frequency range, so if the DVA is not near enough and unless you can boost the DECT frequency then its not going anywhere. EE is not giving away any of it's voip info to anyone.

[JimM11]

@FrankNicklin The change from Copper to Fibre is unfortunate, and the loss of the signal to landline is one of the side issue's, you just need to take a look see what was done to get the landline signal out to the remote office, ie was it from the house socket wiring, or did someone drop a pair from the original ethernet connection outwards, and redirect to a extension socket. You wont no all of this until you take a look, so carry on with the switch/ap upgrade, if you only get 100Mb/s on the connected cable between both then you will know wiring has been dropped to allow phone operation. As @XRaySpeX has pointed out, you can try the DVA and pair it to the hub, it's all about how far that signal will reach, so the distance from remote office to the router all comes into play. If you find extension cable was run for the landline, then @Mustrum solution will be the quickest and easiest, i personally would just try a double phone adapter plugged into the EE router, straight BT/BT connector from that back into the master socket Telephone connection, and see if it manages to drive the signal out to the Remote office.

With the DVA let it be known that with certain call services, that the keypad operation ie push 1 to connect to, push 2 to connect etc does not always work, dial 150 to EE to test if using the DVA then option 1/2 to see if it operates it is reported that the phone connected to the back of the router always works for the tone connection.

[FrankNicklin]

Sorry for the late late reply but I only got to the clients site recently.

So installed his new Draytek AP903. His office is connected to the house via ethernet some 40 feet away. Service is FTTC not FTTP.

As far as I can tell the original copper phone line also went to his office (Phone wall socket there) and I think was split off the line to the house probably as a wired extension. This goes in to a bedroom upstairs where the cable from the pole enters the house and then the cable is routed downstairs to where the EE Router sits in his hallway. His phone home phone is plugged in to the EE router and of course the Office phone no longer works. The phone feed to the office comes back out of the house on the second floor, down the external wall and underground to his office.

I'm stuck for options. The customer has the EE supplied DVA adapter but I don't have the option of running the telephone extension off it because I cannot get to where the line is split in the bedroom, and if I could I would have to wire a BT plug on the end to plug in to the DVA and it would have to be close enough to the EE router to be able to connect.

[JimM11]

@FrankNicklin The master socket next to where the router is does it have the rj11 for his fttc connection and also a phone socket to the right of that, if so then a double plug connection flying lead to the back off the router, and a BT cable male/male connected from the socket back to the double connection, home phone also plugged into the double, should extend the phone signal back out to the office.

[FrankNicklin]

Thanks for your response. 

It appears that perhaps an electrician has routed the telephone cable to a position in the hallway for the client.

On the wall is similar to a dual Ethernet socket, but one side is the telephone jack that plugs in to the router, and the other socket is an ethernet port that the router plugs in to to push network out to his office.

Your suggestion of the double adapter in the back of the router was the way I was going with this, but the office phone connection is not located near the router, its somewhere else in the house which I could not find, even though I could see where the pole wires entered the house. The client has had work done since the lines were originally installed and I've got a feeling the connection has been hidden/lost in the work, making it virtually impossible to trace the wiring back to where they split the service between the buildings.