Hello everyone, I hope somebody might be able to help with a few problems I've been having for quite a while now please?
Last year, at my extremely elderly, now bereaved mum's house (which means I'll have to be here indefinitely, hence even more need of help for all this), I switched the BT Fibre To The Cabinet Broadband with copper wire Home Phone to EE Full Fibre Broadband with Digital Home Phone. Due to this, I took the option to port my Vodafone mobile number to EE in order to take the £11.50 per month unlimited data plan monthly bundle. Since doing this about 9 months ago, there have been a number of unexpected problems that have cropped up...
Firstly, when I ring the BT Decor 2600 landline from my Samsung Galaxy Xcover Pro (Android 13, can't update further), I cannot ever type and register the remote access code for the landline, in order to, for example, delete messages clogging up the answerphone. I can type and register digits whenever given a menu option eg by the doctor's surgery or when ringing other businesses, but NEVER when attempting this important remote access task, nor even when trying to remotely access the hugely vital Truecall Secure Call Blocker Unit which is also in the domestic phone loop. The same thing happens when trying a Betacom Das 500 landline instead of the BT 2600 (both with attached answer machines, which is absolutely vital for elderly mum to screen calls.
Not sure why this is the case? Is it due to the landline setup now being fully fibre/digital/connected to broadband instead of the previous analogue/copper wire setup? Or is it down to something else?
Just to clarify about the setup:- the first device in the 'phone loop' that the broadband connects to, from living room wall fibre broadband socket, is the Truecall Secure unit. A Motorola FW500 Hybrid landline phone (for whenever broadband connection is lost) is plugged into the back of that. This does not ever emit a ringtone (presumably because of the Truecall unit?). But this is worked around by having the BT 2600 (with built in answer phone) just outside the living room door, connected with digital adaptor. (Upstairs is a portable BT digital phone, also connected by adaptor, but this hasn't affected any of the problems I'm describing here.)
The other problems are less urgent, but still pretty annoying tbh. Firstly, since all this change of setup, especially porting my mobile number from Vodafone to EE, instead of grouping all mobile calls to and from any number under one entry on both the pre installed Phone app and Phone by Google app, eg showing 25 calls between me and a friend under one heading in the apps, it shows each call individually, ie 25 different entries with same person every time! Does anyone know why that happens please? Never was the case with Vodafone sim tbh...
Finally, since porting to EE, I have constantly received a handful of spam calls per week, usually Chinese people pretending to be immigration, though also some from German numbers. With Vodafone, I received fewer than a handful of spam calls in over 22 years. Anyone know why this is happening please? All my numbers, including this mobile one, are registered with TPS, and I actually registered again to see if that helped- unfortunately not...
With this spam call problem, is it anything to do with the number on the sim that EE sent being different to the number I ported from Vodafone? In fact, next to where my mobile signal and battery level reading are at the top right of my mobile, it actually says Vodafone LTE instead of EE. Is this normal for ported numbers? (In 'About Phone' on System settings, the mobile number of the sent sim is there rather than my own ported number.)
Sorry for such a long message, but thought it best to be very thorough with details to make it easier to solve. Please do ask me for more relevant details if you need them.
Cheers,
DEL 🙂
PS There appears to be no option for DTMF tones or switching on dial pad tones on either of these very widely used phone dialling apps for some reason, or at least in conjunction with this particular mobile.
