Promised download speeds

[Nannycez]

I recently decided after 20 + years to switch from Talk Talk to EE one full fibre so I could incorporate my mobile contract and broadband in one place. Sadly since changing I have had no end of problems after engineers installed full fibre. Promised downloads speeds range from 20 Mb to a measly 60 if that. I was told by the engineers that as they had to install full fibre at the rear of my house that they would send a request to Ee to issue an extender. That comment itself did not fill me with reassurance!. I run speed tests which confirm there is a problem and advise I contact EE at a cost!!. No sorry this is not acceptable... I've started a new contract which is not delivering what was promised. Please fix as the problem is getting me more and more agitated!. 

[XRaySpeX]

What is the name of the EE BB plan you are on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

What speeds show when running  the speedtest in the app, which will show both the raw BB speed to the router & the speed to the device from which it run?