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wrong extra charge

enmanuel27
Explorer

‎31-08-2022 10:16 PM

just seen my ee app, and it is showing an extra charge of almost 20 pounds..help needed asap!!!  

0 Helpful
8 REPLIES 8
XRaySpeX
EE Community Star
EE Community Star

‎31-08-2022 11:26 PM

Look at the breakdown of your bill to see what you've been charged for.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
enmanuel27
Explorer
In response to XRaySpeX

‎01-09-2022 12:33 AM

I’ve seen it already, but it does not make any sense at all.

Sent from my iPhone
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to enmanuel27

‎01-09-2022 08:25 AM

Hi @enmanuel27,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to take a look at your bill with you if you get in touch.

Thanks

James

0 Helpful
enmanuel27
Explorer
In response to James_B

‎01-09-2022 02:23 PM

Hi, yes it would be really help if you do it asap, as the bill it’s going
to be taken in about 4 days..

Thanks
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to enmanuel27

‎01-09-2022 02:26 PM

No, it's for you to do it ASAP!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to enmanuel27

‎01-09-2022 02:27 PM

Hi @enmanuel27,

Have you been able to get in touch with Customer Care?

James

0 Helpful
enmanuel27
Explorer
In response to XRaySpeX

‎01-09-2022 02:31 PM

What do I have to do cause you guys are trying to charge me extra for no
reason cause I did not make those calls.
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to enmanuel27

‎01-09-2022 02:40 PM - edited ‎01-09-2022 02:41 PM

Hi @enmanuel27,

Please get in touch with Customer Care so a member of the team can review your bill with you.

They'll be happy to help. 🙂

James

0 Helpful