when I had an upgrade I thought it was free as part of my contract
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09-01-2025 06:36 PM
When I was due for an upgrade I thought my new phone was part of the contract as it has always been but have now just realised that I am being charged for it...WHY?
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09-01-2025 08:18 PM
@madmaz1 I take it you are being billed twice ? One is for the airtime tariff the other is for the device, it’s called flex pay. Even when you got billed as one bill you was still being billed for the device it was just under one bill it’s now just two separate bills. This way any price increase is only applied to the airtime part of the contract and not the device contract.
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09-01-2025 07:11 PM
@madmaz1 : An upgrade is just an entirely new contract but keeping the same no. It can be better or worse, bigger or smaller OR dearer or cheaper than before.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
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09-01-2025 08:18 PM
@madmaz1 I take it you are being billed twice ? One is for the airtime tariff the other is for the device, it’s called flex pay. Even when you got billed as one bill you was still being billed for the device it was just under one bill it’s now just two separate bills. This way any price increase is only applied to the airtime part of the contract and not the device contract.
