@Safina3 , we cannot, we have no idea who you are and have no account access, this is a public forum. You will either have to ring customer service, text UP to 150 on your phone or look at your account, which will give you details when you can upgrade.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
