@sophiewaters45 , this is not customer service and we have no account access, nor do we have the ability to ask EE to contact you, this is up to you to do so.
You can launch a complaint here:
https://ee.co.uk/help/contact-ee/complaint/complaint-form
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
