Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

iPhone 14 Upgrade

wizzywig27
Skilled Contributor
Skilled Contributor

‎07-09-2022 10:18 PM

I am am on the annual upgrade plan for my iPhone 13 and my contract start date was the 24th September (release date of the iPhone 13).

I wish to upgrade the the iPhone 14 (whole point of being on the annual upgrade plan) and when I logged on earlier it said I have to pay £100. 

Now I get the system is right but will EE really make me pay £100 to upgrade? 

0 Helpful
36 REPLIES 36
Mehmeh123
Established Contributor
Established Contributor
In response to marcelb1

‎09-09-2022 02:29 PM

There’s a distinction between an anytime upgrade tariff and a normal one.  This happened last year as well.  There’s still mixed messages for both but it helps to be clear which tariff you’re on when saying wether they waived it or not.

my contract dates were 29/9/23 and 24/9/23,  both fees were waived for an anytime upgrade on both my lines.

was about to order the ultra Watch as well but seems the black trail band is out of stock!

also it seems if you calculate the Watch works out full price + 8.50/month over 24 months.  If you buy from apple and get it added it’s 7/month.

 

0 Helpful
rjporter_123
Established Contributor
Established Contributor
In response to Ntsang

‎09-09-2022 02:36 PM

I was t even asked about it, she said I had anytime upgrade. I asked but she said no charge. Great service really as they don’t need to wave the charge

0 Helpful
Mehmeh123
Established Contributor
Established Contributor
In response to rjporter_123

‎09-09-2022 02:37 PM

No what I mean is, if it’s anytime upgrade they seem to waive the fee, if it’s end of contract etc they don’t (generally)

0 Helpful
greenbadger
Expert Contributor
Expert Contributor

‎09-09-2022 02:38 PM

No mention of an anytime fee for me. Should have been £300. Hopefully EE don’t make a pigs ear of it like last year and it actually comes next Friday

0 Helpful
Jonm140
Valued Contributor
Valued Contributor

‎09-09-2022 02:43 PM

Should have been £300 for me but they didn't charge me anything. Just the 50 up front for the phone. 

0 Helpful
greenbadger
Expert Contributor
Expert Contributor
In response to Jonm140

‎09-09-2022 02:43 PM

Yeah same as me

0 Helpful
marcelb1
Contributor
Contributor

‎09-09-2022 02:50 PM - edited ‎09-09-2022 02:51 PM

Just gave them another phone call. I was able to upgrade without any fees (besides delivery) - like most people did. Not entirely sure why the first agent I spoke to relayed incorrect information the first time round. Guess it all depends on who picks up your phone call.

0 Helpful
Dan_W
Established Contributor
Established Contributor
In response to marcelb1

‎09-09-2022 03:34 PM

I went through the process on the app, accidentally went all the way through, it didn’t ask me for card details and the confirmation email said ‘pay today: £0.00.’ My early fee was supposed to be until September 29th.

So it seems either I’m going to have my order cancelled, or fees aren’t a thing again this year

0 Helpful
Ntsang
Established Contributor
Established Contributor
In response to Mehmeh123

‎09-09-2022 03:35 PM

Not always last year they wouldnt when i wanted to upgrade and i waited till 23rd oct so there was no fee.

this time got lucky i guess 

0 Helpful
soupladel
Established Contributor
Established Contributor
In response to soupladel

‎09-09-2022 03:51 PM

Got to say i am a little bit shocked, iPhone 14 Pro Max 1Tb Full Works plan £113 per month and they still want a £330 upfront fee.  Yet i can go to two different competitors and get a comparable deal for upto £50 upfront why so much on EE?

These costs would be as a brand new customer so dont include early upgrade fees or the likes, seems odd to be soo much high than their competitors?

0 Helpful