i was charged £1438 for the last

[doudou111]

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 i purchased the EE full works plan last months and because of mis-selling product from the store sales, i decided to cancel the contact within 14 days( cooling period), call center customer service confirmed that it is free to cancel the contract.  then i moved EE to another provider. today i found my last month bill is £1438( no device taken). Any advise? 

[Chris_B · Accepted solution]

@doudou111   Did you cancel or did you inform them they you didn’t want it within the 14 day cooling off period? These are not the same thing.   A cancellation is exactly that a cancellation of service. Informing them you have had a change of mind is using the cooling off period. 

 The cooling off period is only applicable to online or phone sales you do not get a calling off period if it was a sold at an EE store. 

I recommend you call customer support about this so it can be looked at.