26-10-2024 10:59 AM
Solved! See the answer below or view the solution in context.
29-10-2024 09:25 AM
Hi @ESGRB01.
If you are unable to locate this please speak with your line manager.
Employees aren't able to upgrade online or over the phone and this must be completed by our internal accounts team.
Katie
26-10-2024 11:03 AM - edited 26-10-2024 11:04 AM
Hi @ESGRB01
Via the EE online store or your online account/app like everyone else.
You might have access to an internal portal or discount code/perks account.
Thanks
26-10-2024 11:07 AM
They wont or cant upgrade via the stores or via the online line account like every body else that's why I've asked the question but thanks anyway
26-10-2024 12:34 PM
@ESGRB01 : Why? How do they stop you?
27-10-2024 08:57 AM
27-10-2024 10:55 PM
@ESGRB01 The internal Colleague Products site is where you need to go for this.
28-10-2024 06:30 PM
I have been through ONE HR , there is no where to upgrade handset only ,for a no hassle employee experience this has to be the most complicated thing ever , your shops can’t do it and your 150 customer service won’t do it . Why offer a upgrade anytime service and pay for it when you can’t actually do it , very frustrating
29-10-2024 09:25 AM
Hi @ESGRB01.
If you are unable to locate this please speak with your line manager.
Employees aren't able to upgrade online or over the phone and this must be completed by our internal accounts team.
Katie