how do you Upgrade a Handset if you are an Openreach Employee

[Northerner]

Hi @ESGRB01 

Via the EE online store or your online account/app like everyone else.

You might have access to an internal portal or discount code/perks account.

Thanks 

[ESGRB01]

They wont or cant upgrade via the stores or via the online line account like every body else that's why I've asked the question but thanks anyway 

[XRaySpeX]

@ESGRB01 : Why? How do they stop you?

[Michael_D]

Hi @ESGRB01 

Is your phone on the staff plan?

Michael

[Matt_124]

@ESGRB01 The internal Colleague Products site is where you need to go for this.

[ESGRB01]

I have been through ONE HR , there is no where to upgrade handset only ,for a no hassle employee experience this has to be the most complicated thing ever , your shops can’t do it and your 150 customer service won’t do it . Why offer a upgrade anytime service and pay for it when you can’t actually do it , very frustrating 

[Katie_B · Accepted solution]

Hi @ESGRB01. 

If you are unable to locate this please speak with your line manager. 

Employees aren't able to upgrade online or over the phone and this must be completed by our internal accounts team. 

Katie