failed credit report

[hladir]

Hi,

I would assume, if I failed credit check twice, the whole process is over. So why did you charge me 40 pounds twice on the next day?. This was last Friday and I still have those two payments pending. Seriously?!

[Katie_B]

Hello @hladir. 

Thanks for coming to the community and bringing this to our attention. 

Have you been able to speak with our customer care team regarding this?

How did you process the order? was this online or over the phone?

Speak soon, 

Katie 🙂

[hladir]

The order was done online:  XKO286508306 and XKO286508322. The payment is still pending in my account and it has been 4 days already. If it will not be resolved I will escalate via legal means.

[Katie_B · Accepted solution]

Hi @hladir. 

As the payment is pending this has not been taken. 

If you wish for this to be stopped, I would recommend giving your bank a call who can stop any pending payments. 

Katie 🙂