does ee do webchat?
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08-08-2024 01:28 PM
my plan seems quite high - £100 a month. I am looking on thre website for a webchat function so i can ask someone from ee to look at my useage and see if I should be on a different, cheaper plan, to suit my needs more. But i can't see a webchat function! Is there one?
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08-08-2024 01:44 PM
@SarahLockett you cannot reduce your monthly contract tariff until you’re eligible to upgrade. If you still want to reduce your tariff, you will need to pay off your current tariff in full with a 4% discount so then you can upgrade to a cheaper tariff and depending on how long you’ve got left in your current tariff, this could be the cheaper option
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08-08-2024 02:10 PM
@SarahLockett : If you are on contract, Live Chat will be found under the Help section of the MyEE app.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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