death

[butler234]

hi.my partner,xxxxx xxxxxx is died,she died xx/xx/xxxx. She had an account with EE. How do i get in touch with EE

[XRaySpeX]

@butler234 : Refer to Change my account in the case of a life event :

Notifying us of a bereavement

Use the online form to notify us of a bereavement.

We’ll need:

• the account holder’s name and number
• a number to contact you on 

You can also let us know by phone. Call 150 from an EE phone or 07973 100 150 from any phone.

If you experience a bereavement, you can either:

• disconnect their broadband or number and close their account
• transfer the connection or number to someone else

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[James_B]

Hi @butler234,

I'm very sorry to hear of your loss.

I can see @XRaySpeX has provided you with some helpful information, but don't hesitate to let us know if you have any further questions, or if you'd like us to arrange a call from someone who can help you close the account.

James