been overcharged for 6 months with broadband I should pay 26.99 charged 40.74

RichardGorman · ‎09-01-2026

I have been overcharged for 6 months with broadband I'm still being billed for my previous broadband service £40.74 I upgraded in June and got a new deal for £26.99 per month however when I look at my bill it states £26.99 per month, what baffles me is when you look at previous bill payments IT STATES I HAVE BEEN CHARGED £40.74 per month. I have called 4 times and always told it's been sorted and I'll only pay £26.99 monthly but that's just lies in still paying £40.74 I have been overcharged £96 over the what I should pay, I'm cancelling my direct debit

XRaySpeX · ‎09-01-2026

Cancelling your DD will leave you at risk of marring your credit history & being hounded by debt collectors. You need to sort it out with CS. Failing that you can make a formal complaint to EE & if you don't get satisfaction after 8 weeks or come to a deadlock you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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XRaySpeX · ‎09-01-2026

Cancelling your DD will leave you at risk of marring your credit history & being hounded by debt collectors. You need to sort it out with CS. Failing that you can make a formal complaint to EE & if you don't get satisfaction after 8 weeks or come to a deadlock you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

RichardGorman · ‎09-01-2026

You stated - Sort it out with CS, if you've read my message I stated I
tried that 4 times, so now your saying make it 5 -****

Richard Gorman

Katie_B · ‎09-01-2026

Hello @RichardGorman.

There is also the option of completing the online complaints form that has been linked by @XRaySpeX.

A member of our complaints team will then be in touch to discuss this further.

Katie