Contracts & Billing

All discussion around anything related to EE billing or contracts

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 63783 Views
  • 69 replies
  • 14 Helpful

Poor customer service

Hello,I hope someone can help me after being fobbed off by customer service.I took out a sim only contract and used my blue light card to get a 20% discount...I clicked a link within the bluelight app, that took me to an essentials plan that stated n...

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chris0112 by Investigator
  • 568 Views
  • 4 replies
  • 1 Helpful

Payment

 hello!I have just made my £70.73 payment but on the website it still says that I have not paid. I am sending over my bank statement with this message as I have made the payment 

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Upgrade

Hi I’m trying to upgrade as days it’s available to upgrade today but keeps saying no suitable plans 

Blue light card

I’m trying to upgrade my to a new SIM only deal. Can the blue light card 20% discount be applied to existing customers and not just for new customers? 

Resolved! Upgrade

Hi I wanted to see what deals you can offer for an upgrade 

Resolved! Bill after 2 days?

seriously I pick my phone up 2 days ago and set it up yesterday and I've been billed ?  Joke of a company. I set a direct debit up for 1st of month. How can you get a bill without using the service????

Blkay by Investigator
  • 453 Views
  • 1 replies
  • 2 Helpful

Resolved! Hi

How cd. I change my direct debit account details?

Bukkie by Investigator
  • 540 Views
  • 1 replies
  • 1 Helpful

No “ End User” on my account please !!

I have noticed EE has established “Bill payer” and “ User” for my account with different terms . I am THE ONLY ONE USER OF MY ACCOUNT . No family member or friend is allowed to use or share, buy add ons or do anything to my account which is for MY OW...

Jules1209 by Investigator
  • 458 Views
  • 1 replies
  • 0 Helpful