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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 60118 Views
  • 69 replies
  • 14 Helpful

Resolved! being charged extra for changing to sim only

Today I've changed my plan to sim only, contract ends on 08/11/22 and when I looked at upcoming bill I'm going be charged £27 extra, WHY? you say you need 30 days notice to cancel a contract but when you change plan it takes effect straight away so y...

wilada by • Explorer
  • 1116 Views
  • 3 replies
  • 2 Helpful

struggling to pay my bill

I'm struggling to pay my bill, im 5 months into my contract, ive contacted customer services and they are no help at all, ive asked about cancelling my contract and even returning the the phone, i'm getting no help at all from EE... 

Spb67 by • Investigator
  • 884 Views
  • 7 replies
  • 1 Helpful

Been scammed by ee

Ordered a one month sim card off ee just over a month ago. It never arrived. Phoned up ee after a few weeks had passed and they admitted for some technical reason the SIM had not been sent and it would be arriving now in post. Two days later sim arri...

Jthro by • Explorer
  • 536 Views
  • 1 replies
  • 0 Helpful

Phone suspended

My phone is suspended but it won’t allow anyone to call me now or let me call 150 to speak to someone…bill will be paid a week in Friday!  

Suzy23 by • Visitor
  • 602 Views
  • 2 replies
  • 2 Helpful

Billing

Hi i would like you to stop sending me my EE bill in to my home address instead send it to my email please.  This is my email address: xxxxx_xxxxxxxx@xxxxxxx.xxx thank you  [Mod edit: Please do not post personal information on the public board. Thank...

Third Party Fraud

I have just logged onto my online account and it’s showing I’ve paid my bill as requested when I rang, I paid the amount it automated requested. As my phone wasn’t reconnected at any point I went online to check my payment had been accepted which it ...

Danii3 by • Explorer
  • 573 Views
  • 3 replies
  • 1 Helpful
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