Skip to main content
Forum FAQ's

Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 16941 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 26799 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 56927 Views
  • 69 replies
  • 14 Helpful

Overdue bill

Hello I was aboard I left on July 2 and came back on October 2nd when I put my Ee SIM card in my phone the reception was not working and when  I checked my ee account t it said that the bill is overdue which is 292 pound I don’t understand how is thi...

Khan271 by • Explorer
  • 471 Views
  • 3 replies
  • 1 Helpful

Wrongly closed account

Yesterday I called EE to ask for myself (rather than my wife) to be the main contact or our account with you as I am the one who discusses upgrades and add on with you. When it was her as the contact I had to call whilst she was close by so she could...

No way to cancel card with EE Enfield

Hello! My name is Daniel and I had the worst experience for three days straight. At 02.10.2022 I bought a subscription plan from guy called “Hamza” from EE Enfield. The guy was nice at the beginning,I explained that I need a sim card with a lot of GB...

Contract

My contract has ended, and I would like to leave EE. I have found a cheaper contract with a free new phone included and no upfront costs

3G Plan Ending

EE have written to me saying my current 3G plan will no longer be supported from January 2023. I was with Orange for years until EE took it over.I am 75 and have a Doro PhoneEasy 606 as my hearing isn’t great. It’s quite old but working fine. I need ...

Janet47 by • Investigator
  • 1428 Views
  • 5 replies
  • 5 Helpful

Can't upgrade

My contract finish 7 October and online I still can't upgrade. I message to 150 UP and nothing only saidSorry we're having problems getting your request, please try either the MyEE app or online at ee.co.uk 

Martii82 by • Visitor
  • 342 Views
  • 1 replies
  • 0 Helpful

Extra charges

I have been charged over double my normal per month bill for extra data when I have a cap on billing. Help!!

Return Phone

Hi- I recently upgraded (early) to a Samsung 22 Ultra (paid early upgrade fee and significant upfront cost) - unfortunately I could not work with the phone (previous iphone user) so I activated 14 day returns policy. Phone is now with EE and awaiting...

JHGemmell by • Investigator
  • 1190 Views
  • 6 replies
  • 0 Helpful
Most solutions
More
Top Helpful authors
More
Learn about