Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Cancellation of contract

Hy, I’m currently serving in HM forces. Recently I’ve got email that I’ll be posting soon to brunei in Upcoming June but my contract is upto october. I want to end my contract will i have to pay extra amount of money or will it be free.

Cap spend limits having used 10% of data

Why am I getting a cap spend limit message when I have used 10% of my data, 9gb of 11gb? Doesn’t make sense.

Upgrade lies

I was told i can get an early upgrade this is great went on the website ordered a upgrade phone again great just what i wanted 6 hours later i get an email saying i cant have upgrade and i need to text up to 150 so i do and yes iam eligible for upgr...

Extra line

I can see I can add another line but I can get a cheaper ee deal elsewhere can that then be added to my account so I can share data or not thanks

Upgrade include VAT?

I have been prompted to say I can get an early upgrade. However I took out a plan nearly 2 years ago at £49 a month and I am now paying £56. No extra charges on top of my normal plan. I'm assuming this is due to inflation. But the price quoted for up...

Resolved! Changing telephone number on your contract

Paying bill from abroad

Good eveningI need to pay my UK bill from the US Can't phone 150 or 360Going online or account tells you to text to 150 which it does not accept from outside UK.Tried the +448000798586 number that you use from abroad but doesn't call and immediately ...

Mistreatment by EE complaint handler

I have endured an awful experience with EE today so I have had to write to the CEO”Dear Marc EE Account no : I received a call today from an EE complaint handler who treated me with contempt, dismissed my illness due to covid, and mocked my recent f...

Regarding Upgrade on my sim only

Its been six months since I am in contract with EE on sim only deal for 24 months. Now I want to upgrade my plan into phone+sim. Should I pay my remaining contract on sim to get phone or can continue with same sim and new phone paying amount in new d...

How do I find my final bill?

Hi, Although my contract is cancelled and my number already transferred to another network, I need to know how to find my final bill so I can keep managing my tight budget. A PAC was requested by me on the 21t of March in order to port my number to ...