Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Dsar request form

Hi I don't even know if I'm posting g in the right places as I've never used this before. I need to obtain a dsar request from and I've been told to look on here by ee but i can't seem to find it. Please please can someone post me in thr right direct...

Is possible to pay off my 'add to plan' in one go?

I am currently paying off £45 for a PS5 on top of my monthly contract. I know it's all tied into the monthly payment, but was wondering whether it was possible to pay it off in one go?

Upgrade

Hi, I’m due an upgrade for both my phone and my watch. It lets me upgrade my watch online no problem but when I want to upgrade my phone it’s saying there are no plans available on all phones I look at. How can I upgrade online?

Dual sim for phone + 4g router

Hi, - I need to get a sim contract for a travel 4g router. - I currently have a Voxi sim for my phone. - I would prefer not to have two different sim plans. Is there a way to use one EE sim plan for both a router and my phone. Is there any combinatio...

Out of contract phone

Hi,I have a phone which my son uses. It's been out of contract since December 2020 and we haven't got around to upgrading or cancelling.He wants to move networks to one which he has discount on through his part time job. I've looked on the site for ...

Billing

I am told that my bill is ready but whenever I go online and try and check it states that there is a problem and I cannot retrieve my bill. It is so frustrating especially when you just can't seem to find out what you are actually being charged. I ha...

Overcharged since upgrade

I upgraded my phone a few months back and took out a BT deal at the same time, I realised my monthly cost was higher than agreed so I sat in the phone queue for a considerable amount of time only to be told “I’ve made a note and it should be ok next ...

Resolved! New EE Sim only deal via 'Shop' or 'Upgrade'?

Hi Everyone,I hope you are well?I am struggling to understand what should be a very basic concept.My partner currently has a 3GB contract at £24. The contract ended in 2020.She wishes to change her contract but retain her existing phone.If we click '...

Will Itemised billing show me all the numbers called with my contract minutes?

Hi I just enabled itemised billing so that I would have a monthly record of all outgoing calls but I keep seeing that only chargeable calls are recorded. Does that mean if the call is covered by your contract allowance you will not be able to see t...

Contracts & Billing

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