Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Being charged for 2 numbers on my acc

How do I change contract

My sim is on my husband's contract and I want to get my own contract - how do I do this

I've received an email addressed to the wrong person

Hi there - feel free to move this post or get me to move it elsewhere if needs be.This isn't anything urgent (at least for me anyway), though I seem to have received an email in error for someone else. From what I can tell, this hasn't affected my ow...

Services restricted before bill is due.

So my bill is due to debit my account on 19th of this month, i used the rewards page through my EE app to buy a voucher code, the purchase went through but apparently it made me reach my credit limit for the following month and due 5o this my calls a...

Overpayment of contract without upgrade

Good morning,I am a loyal customer of EE and I have overpaid my contract for 6 months as I was due an upgrade in March. I was not notified about this and contacted you as soon as I realised it was over. When contacting your customer services team, I ...

iphone

how much do i have to pay if i wanted to keep my iphone 13 pro 256gb when my new iphone 14 pro comes

Resolved! 14 days to cancel??

Hello, my partner and I signed up (over the phone) for new contracts 13 days ago. We have two problems, the first is that the SIMs have not arrived. Our post is being re-directed to our project in France but 13 days is totally abnormal for things to ...

Bill

I'm writing in regards to a phone bill. I wanted clarification in why I have been paying more than my current plan which is at £47. On 12th August I have been charged of £61.83. On 12th of July I have been charged £21.46 and on 12th of September £58....

Resolved! Payment problem

my line has been disconnected just now and I’ve tried loads to pay my bill over the phone and online. It keeps saying cannot process. Please help!!

Resolved! Upgrade

My phone was eligible for an upgrade as I was out of contract. I’ve received a new sim & phone. Do I have to cancel my existing phone ?! Or does it just happen automatically?