Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

ended contract

Hi,I have ended my contract and moved my number to another supplier. However, I have still been charged for this month. How do I get a refund, please? regards

I waiting for ye send my money back to my bank account my name is nora Corc

Cancellation

I got transfered to EE by BT who said it was a totally better deal, when confirmation arrived details were wrong and terms were unacceptable, I have tried to cancel by phone numerous times and at different times up to 50 minutes, completed cancel fo...

Bill

Hii my recent bill is 170 pounds can you explain why it is

Viewing my bill

I can't find where and what my bill is how can I view this ,as I'd like to check it before I pay it ,or are we to believe that it's right and ee never make mistakes.it was never this awkward before to check and pay ,think this needs looking into ee

Cancellation mid-term

Does my service stop immediately when I cancel my subscription?

No available plans

Hi, I am trying to complete my early upgrade which I am eligible for. I am happy to pay the fee however when I click any phone it says no plans available. If I log out the plan I want is there and phone, it was available a few days prior. It seems a ...

Old phone

My previous phone was sim only, the phone stopped working so we replaced it with a new handset from EE, we cancelled the direct debit but now have letters stating they’ve suspended the account and we owe money

Why don't we get better deals than new customers?

I have been with EE for 10 years and my latest sim only contract is due to end on 19th Sept.I have spoken to an EE agent who quoted me £23 for a 125gb sim only deal and was told that's all they can do for me. They also wouldn't honour our blue light ...

Upgrade

I haven’t been able to download any apps since I got my phone, I went into one of your shops today and even one of your colleagues couldn’t help, I was looking at an early upgrade but the phone I would like a Samsung 21 FE was going to cost me £170 t...