Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Re: How do I switch to paperless billing

Is there no way to switch to paperless bill online? My letter from EE says I can.

Don’t use EE in Malta

My son went to Malta for 2 days and I have just been hit with an £8k phone bill. I called EE and they said that there is something wrong with their billing system. My phone and my kids phones have been cut off twice today as I am over my credit limit...

Resolved! Deployed overseas

I am currently deployed overseas with the Royal Navy and where I am there is no coverage so I can’t use any of the contract stuff I pay for, is there any way I can delay the payments till I’m back and can use it again? Otherwise it’s a waste of 10 mo...

Resolved! Spending cap

I have had a text to say “as you have a spending by cap we have barred some services such as MMS and data roaming”. I’ve looked at my account thought and I have not additional spend. How do I get the bar removed?