Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 66304 Views
  • 69 replies
  • 14 kudos

Dont trust

I would never ever go to EE ever again. Biggest rip off! Thy always have hidden **bleep** in their contract. All their customer service advisors are useless. Everytime you ring them about the same issue, rhey state that they log all calls and record ...

Hyderhadi by Investigator
  • 1326 Views
  • 9 replies
  • 1 kudos

Leaving EE and received call back

I requested my pac code last friday as there are some deals out there that are better for me, as I hung up from EE I received a call from EE asking why I was leaving and making me several new offers, I said I needed to have a think and they said they...

Vectis58 by Contributor
  • 2522 Views
  • 6 replies
  • 2 kudos

G5 router

Why is it that my 5G router package as gone up over £7 a month but if I go online now I can buy it for the price £7 less Its like EE is ripping me off £57 for a broad band that’s not that good

Dig-con by Investigator
  • 622 Views
  • 4 replies
  • 1 kudos

Resolved! My bill

Why is my bill this month more than my contract price?

Sara137 by Visitor
  • 439 Views
  • 1 replies
  • 0 kudos

최고 너

I changed my number, but I think it's charged to the previous number. Please check.

Universal Credit

Hello, I claim Universal Credit and my phone bill has skyrocketed when the price changed it barely covers it takes £217 out of my £248 allowance and i do have discounts applied to my account but they do not make things better is there a way to lower ...