Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Payment taken from my account

Re: Bill

Good morning, I paid my bill last night and you have taken it twice

Resolved! Direct debit

How to set up a direct debit

Resolved! Hi when I log in it says I am not the account holder but I am

Pixel 6a monthly cost

Recently upgraded my phone to a pixel 6a was told my new payments each month would be £33.80 but says £41 what is my new bill

Resolved! Telephone

How can I stop the contract on the phone?

Resolved! Cancel sim

I would like to cancel my monthly sim

Scam?

Just got a call from "Max" from "EE" calling me about my 40% discount. HmmmmmmI hung up!

Resolved! Contract ends next month. Do I need to renew or can I go onto rolling monthly

Spend cap

Have received a text to advise reached limit on spend cap but there's no additional charges on my account?