@Help-fraud
Recently, I received a letter from Arvato Financial Solutions claiming I owe £821 but I have never used EE services and do not have an account with them.
I called Arvato and they redirected me to EE where I spoke to a member of the customer services team and they opened an ID fraud form and enquiry fir me. The customer service personnel confirmed that the bank details, email address and mobile number on the account were not mine; but the account had my name, date of birth and address.
After speaking to them, they gave me the email address of the ID fraud department of EE to follow up on the issue.
I emailed ID fraud department and today, Marc a member of the team emailed me to say that they didn’t see any evidence of fraudulent activity.
What do you mean you didn’t see any evidence of fraudulent activity? The bank details, email addresses and phone numbers on the account is clearly not mine.
Also, i found out my credit score has not been negatively affected. Someone tell me what to do next, should I send it to court or what forms do I fill to sort this out.
