Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Upgrade?

When I text upgrade to 150 it says Upgrade early and get the latest handset today! You can even reduce the fee by giving us your old handset. Upgrade today: call us on 150, go to shop.ee.co.uk, or find your local store at ee.co.uk/store-finder I clic...

Bill

My bill appears to be wrong. I recently added my partner onto my account and his bill should be discounted as an additional line but this doesn’t show when I look at what they are taking in the next couple of days.

Resolved! customer service leaving a voice message instead of ringing mobile

I can not resolve charges on my account because EE customer service leave a voice mail even when the phone is available and not in use. The message just says they will contact me if they need to, or I have to start another enquiry, which I have done ...

Resolved! Refused a contract. When do I get my refund?

I applied for a mobile contract but got rejected. I paid the £30 upfront fee, when does this get refunded into my bank account.

Resolved! In Ireland an won’t let me pay my bill

Regarding my invoice

Upgrade after insurance claim

Can I upgrade I’m due an upgrade however dropped my phone and had to make a claim which is accepted and waiting on dpd delivering this on Saturday. Can I get an upgrade now or will I have to wait? Thanks

Change my data plan

Hi, I am currently outside the UK, therefore I would like to change my data plan to pay as you go, is that mean I pay for how many data I used? And how would I contact ee’s support for the changes as I cannot make calls now, the ee app is also not wo...

Sim only contract

Hi,My current contract is due to expire this month and am looking to drop down to sim only. Do you not offer rolling contracts anymore as the sim only plans seem to be for 12 or 24 months? Would I be able to upgrade my handset during this contract if...

Suspend sim card

Good afternoon, I would like to suspend my account as I will be aboard from December until March 2024. My number is xxxxxxxxxxx. Please contact me so I can organize this asap. Thanks [Mod edit: Please do not post phone numbers on the public board. T...