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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 15004 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25297 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 51494 Views
  • 55 replies
  • 13 Helpful

Resolved! Unknown number on bill

I wish to query a number on our bill. The number xxxxxxxxxxx is not recognised by my wife or myself [Mod edit: Please do not post phone numbers on the public board. Thanks!]

Resolved! Leaving EE

Is this a stupid oversight or yet more **bleep**e customer service from EE??  Go to your online account to cancel Mobile Broadband as guided by EE.  There is no option to cancel other than text 150.....uhhh its mobile broadband not phone how do you t...

MJWallis by • Investigator
  • 452 Views
  • 2 replies
  • 6 Helpful

Charges

I have been charged twice for the unlimited data add on I purchased at time of purchase it said it was half price but I’ve been charged full price 

Re: Bill

In my case, I had a serious health problem with my son who used aLenovo tablet with a contract in my name that was later stolen, forwhich I informed EE but since I did not have insurance, I paid thecontract in full, only since March I have invoices o...

Re: Bill

It’s not letting me pay my bill the service is down and I have no service 

Meekz15 by • Visitor
  • 124 Views
  • 1 replies
  • 0 Helpful
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