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Additional charges

Hansam2021
Visitor

‎26-02-2024 02:33 PM

Hello 

I have 2 separate additional charges from 1/3rd party companies ine is Spotify but there is another charge of £3 - what does that relate to please? 

0 Helpful
2 REPLIES 2
Schockwave
Community Hero
Community Hero

‎26-02-2024 03:10 PM

Hello @Hansam2021 ,

Welcome to the community,

We would have no idea, this is not customer service, we have no idea who you are and cannot see your account or billing.

You would have to look this up yourself, it should let you know.

If you are on contract, log into your account, check the breakdown of your bill, you can also check add-ons, it should let you know.

You can also speak to customer service, they can take a look for you.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
XRaySpeX
Grand Master
Grand Master

‎26-02-2024 04:15 PM

Is there some reference no. against this charge in your bill?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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