Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 66345 Views
  • 69 replies
  • 14 kudos

Poor service

Shocking service from ee today, recently found out that a direct debit for £44 pound a month has been taken from my account since 2020, for an account/number/sim that was not received so not activated .ee have offered 6months line rental as compensat...

Jhd7 by Investigator
  • 3568 Views
  • 39 replies
  • 7 kudos

Can’t upgrade for to system error

Hi, I am on sim only plan and have been for 6 months, I am due an upgrade and have not been able to get my upgrade processed as the EE system has a huge error on my account because I changed my phone number a couple months ago that the EE system thin...

Rvhives by Contributor
  • 1129 Views
  • 5 replies
  • 0 kudos