Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Hi can you send me my monthly statement please?

Resolved! EE refusing to provide me with proof of blacklisting

My phone was stolen on 6th of February - I report it to the police. Insurance company is asking me to provide a proof of blacklisting from the network used. I contacted EE many times asking them to do so. They are saying it is Apple in charge for thi...

Upgrade

I’m due an upgrade in march but my app will not let me upgrade yet??

Resolved! Lost SIM card. Live abroad. Want to cancel my EE account

I lost my SIM card a year ago, and have not used my phone since. I live in China and can not cancel my EE contract which I no longer need. I am getting threatening letters from EE for not paying my direct debit. I cancelled my direct debit, and inste...

Resolved! Payment

Hi, please can you change my payment date to the end of every month. It won’t allow me to do so in the app

Can I take another contact out

Overpriced phone bill

Hi,I am a currently paying a £97 per month bill for a iPhone 13 with unlimited data.i believe this crazy overprices for the phone and I have now received an email saying this will increase by £7.50 per month.i am here to ask for suggestions and recom...

Re: Phones been cut off

HiI am wanting a update on my formal complaint for totally shutting my phone down were I could not even turn it onNow I totally understand and accept restrictions eg calling and textingBut shutting the whole phone down is totally wrong in this day ag...

Resolved! Plan cancellation ???

Hi from EE, your total charge for ending your contract early for 07946… is £1298.96. This will show on your final EE bill, find out more here ee.co.uk/leavingus Thanks I didn't cancel my plan and I got this message, I don't want to cancel my plan.

Boku

Hiya, how do I stop a site called Boku taking £23:99 of my bill , EE is not helping