Contracts & Billing

All discussion around anything related to EE billing or contracts

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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 16101 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 26170 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 53891 Views
  • 55 replies
  • 13 Helpful

We are refreshing our mobile Tariffs

      We're refreshing our pay monthly plans (No Frills, Essentials, All Rounder and Full Works) and offering better value across mobile, SIM only and connected devices.   Our range of data allowances includes:   2GB 5GB 25GB 125GB Unlimited Da...

Tarriff refresh.png Tarriff refresh.png
Sean_D by Former EE Community Manager
  • 4701 Views
  • 1 replies
  • 3 Helpful

Bill

How come I'm getting text from ee saying I'm in arrears when I have a direct debit set up for you to take the money!!

BEA1956 by Visitor
  • 298 Views
  • 1 replies
  • 1 Helpful

Resolved! Unable to find my bills in Bills and Payments

Selecting Bills and Payments doesn’t seem to offer any option to view my bills. Just shows a graphic (circle) of data used. Any ideas where bill is. I’ve checked settings to confirm I am bill payer and user so that is ok. 

Resolved! Paying my account

Went on the EE app to pay my bill,well I got no were, how do you expect people to pay there bills?I don’t understand any of it, hope the  payment page comes back soon, because I can not see how  to pay my bill, and I am sure I ‘m not the only one.

Jwortley by Visitor
  • 506 Views
  • 4 replies
  • 5 Helpful

Bill

When I log onto to my app is says my bill is over due by £213.29 June and July yet I have cleaned payments made totalling £263.72 between 28th June and 1st September all the payments show up on the EE payment history yet it says the bill is overdue a...

Lynnym by Explorer
  • 324 Views
  • 1 replies
  • 2 Helpful