Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Finish contract what can i do?

What do i need to finish my mobile contract?because i leave country and i never come back

My bill

My bill is too high

Upgraded contract by someone else ,fraud,phone is dispatched to someone else

Hi i need to fine my invoice number so i can claim my free tablet

website not working so cant see my bill

Oops? It’s not your fault it’s ours - grrrrrrrrr???? Unable to see subscriptions

Anyone else getting this message as very unhappy with voice & online customer service trying to move from the useless BT onto EE but it appears as bad - disgusted with the UK so called Premier Communications Group - their having a Giraffe?

Resolved! Early upgrade

Hi ee told me I can upgrade early . I got to months left on my current contract if I upgrade early, when will I start paying the new contract? Or Will I be paying both at the same time ?

Resolved! When does my agreement end

Want to Cancel Contract

My contract ended a couple of months ago and I am due for an upgrade. I want to switch provider and cancel my current contract with EE, although I am not the account holder as I do not pay the bill. The account holder is unable to be there with me an...

Which one do you prefer, the 360 service or direct debit?

Just cancelled my direct debit so I can use the 360 service, now I can pay bits and bobs throughout the month making it easier and less stressful. I highly recommend it