Contracts & Billing

All discussion around anything related to EE billing or contracts

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59576 Views
  • 69 replies
  • 14 Helpful

payment

você pode me ajudar, eu fiz os pagamentos, eu já verifiquei meu extrato bancário, o dinheiro saiu da minha conta, mas EE não amortizou meus pagamentos, e suspendeu minha linha

Device payment

Trying to make a device payment. It keeps saying error at the end of call. Anyone else having payment problems?

Laarmm by Investigator
  • 1468 Views
  • 8 replies
  • 2 Helpful

Bill issue

Hello,I bought a watch last week and my total payment amount is 32 £ and why 43 £ shows in the bill please tell me. thanks 

Billing

Hi everyone wondering of I can get advise. I've got a gambling problem. And used my phone bill to depoist now I can't afford my phone bill but I want yo set up a payment plan so I can keep my services. I can't have my partner finding out help what ca...

fayeray3 by Explorer
  • 484 Views
  • 4 replies
  • 0 Helpful

EE App and paying bill

Hi,I just received a text that my bill is ready to pay, so i log on to the app and tells me what bill is.  So i press pay bill and takes me through to website, but when i get there is state 0.00 due.  This has happened since January which made one of...

shazzag by Visitor
  • 370 Views
  • 1 replies
  • 0 Helpful

Cutting off my phone

I want to no how ee can cut off my phone. Its my own sim card that I baught a long time ago I used to top up each month £10.00 I was OK with that.Then I get a call frm ee saying I can hav a sim thing anyway I had it and the bizarre thi g is ee have m...

Change my Direct Debt Date

Hi my name Carolyn ***** and I need to change my Direct Debt date instead of the 25th can I choose the 29th as my pension isn't due until the 26th if possible this month,s would be a great help as I will go overdrawn I would be very grateful kind reg...