Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Unable to see upgrade options

I have a phone and sim contract due to expire in August. I've been trying to look at upgrade options and cost however I am unable to look at the shop whilst signed into my profile but when not signed in I can access the shop no problem. Because I can...

Payment

Resolved! Re: End contract

Hello My Contract is ending

Re: Anytime Upgrade, returning old device, is it just the phone or phone+box+cha

Hi Chris, why have i incurred a charge for returning my old phone? I have proof of tracked returns! I am very unhappy with this

Billing date

Changed my bill date last month and getting messages about late payment this month, 10 days before new date agreed

I need the on-line payment

I can't find the online payment I'm on holiday need to pay my bill

Ported number - final bill

Hello all. I used a pac code and moved to o2 last week. Today, my usual monthly payment came out, I expected a final bill of double thay. My EE account is dead online and in the ee app. I cant see any billing info, or when the final bill needs to be ...

Resolved! Pay my bill

I'm trying to pay my bill online as it didn't go through on the payment date due to my account being frozen due to fraudulent activity. It says its overdue but it won't let me pay the outstanding balance. Can any one help please

Two payments coming out

Hello so I’ve had two payments come out of my monthly direct debit so I paid early on in the month of June and £80 fee so remainder was 2.68 but it took out the full direct debit and not what was remaining

Bill to high

Hi I’ve been charged far too much for my daughter ms phone this month can you look please?