14-09-2024 07:11 AM
How can i get a statement for device payments i make each month?
I can get the data bill from my EE account but cannot see the device bill.
14-09-2024 11:28 AM
Hi @jonnyclark.
Your airtime plan will have one bill and the device payment will appear on a separate bill, paid for via separate direct debits.
If you download your full bill does this show anymore information?
Katie
17-09-2024 08:43 AM
Hi
Thank you for the reply - unfortunately it does not give the information.
I can only see the mobile/airtime bill, the device bill payment is not there. Any other suggestions how i can find a copy of this each month?
Thanks
Jonny
17-09-2024 10:43 AM - edited 17-09-2024 10:44 AM
Hi @jonnyclark.
I would recommend giving us a call and speaking with customer care.
They will be able to confirm how you can view this.
Katie