Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Itemised billing on a business account

Hello.I was wondering how much itemised billing is on a business account and whether you pay per number or just the whole account

Payment

Myself and two daughters all have the same payment plan, but now come April one daughter's bills is nearly £3 more than the others why???

Re: I just want to leave EE. Why is it so hard?

Like you I am trying to leave can't get any sense from ee my contract finishes on 3rd March 2024 and found a cheaper provider.It is hopeless and utter rubbish the PAC code does not work either I have tried sending 65075 to 150 keeps coming back with ...

Resolved! Upgrade without phone swap

I am looking at upgrading my phone, but says 'Great news! You can Upgrade Anytime by trading your current phone for a new one' but I did want to pass my phone on to a family member, if I contact them after work would they be able to look at this for ...

Additional charges on next months bill

I have been to abroad (outside EU) and want to view what additional charges are going to be added to my bill next month, how do you do this?

Abysmal customer service and general service for that matter.

Good afternoon, I have been a customer with EE for a few years now having not many issues at all in the past, UNTIL I upgraded to the Samsung S24+. All was well when I had to speak to a lady on the phone who sold me this phone plan with my 30% off fr...

Inflation

Agreeing to the contract when you buy means you agree for EE to increase your bill at their own discretion. In my instance, my phone bill went up almost 10% a month.

Resolved! Do I keep my phone after ending contract?

My 24 month contract is ending with EE soon and I will be leaving to move to a different provider, keeping my number. Do I get to keep my phone, or do I have to return it to EE? I assume I keep it as I am not ending my contract early, but can't find ...

Rejoining EE after years

I left EE in 2019 and now want to rejoin. However when I placed an order I was told I needed to call customer service to complete. Customer service then told me I am unable to rejoin as I have to wait 6 years from leaving. Can you please advise why t...

Received call from +44 191 429 0924

Hi i have received a call from +44 191 429 0924 mentioning ee, and told all my details correctly whicj i have shared in ee website while looking for mobile, now they told me i am eligible for mobile and asked me to pay 100 pounds deposit and i have m...