EE. Promised me Roaming would be added but they never added it then expect me t

[Casper1356]

I will Not pay for Roaming charges when you promised to add them when I renewed my contract ! 
Go ahead and switch off my service cause you’ll be doing me a favor ! I no longer want to be a customer of EE. 

[Casper1356]

Roaming not added to my contract and now they have the cheek to charge me for their mistake !!  I don’t think so ! 

[Linzi_H]

Hi @Casper1356 

I know it can come as quite a shock if your bill is higher than what you were expecting it to be.

Please contact us directly; our team will gladly review any charges and work out the best next steps.

Thanks so much,

Linzi 
 

[Casper1356]

I went into store 3 times ! Spoke on phone also but EE will not listen


Sent from Yahoo Mail for iPhone

[Casper1356]

EE don’t listen and don’t care about their customers ! You have breached my contract so therefore I am not bound to it by law

[Linzi_H]

I'm disappointed we've left you feeling this way @Casper1356 

I think the best next steps would be to raise a complaint with us directly so we can work on supporting you further. 

Linzi

[ee_user14]

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@Casper1356 wrote:

You have breached my contract so therefore I am not bound to it by law

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Which term of your contract do you think EE have breached?

[XRaySpeX]

You will be able to roam but you will be charged a daily, weekly or monthly fee  for doing so. This fee will enable you to use your UK allowances in the EU & 5 other countries.

What exactly were you promised regarding roaming?