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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 63981 Views
  • 69 replies
  • 14 Helpful

Billing

I would like to see the invoice details,but there is no invoice either in the app or my e-mail.Can you please send my invoices via e-mail? My mobile number is: *********** My e-mail address is: **********@********* Thanks [Mod edit: Please do not sha...

Mehmet11 by • Visitor
  • 429 Views
  • 1 replies
  • 0 Helpful

Resolved! Add new sim and transfer old EE number to New EE sim?

I have a contract with EE already, but I want to add a Sim to my account (30%) off at the moment. However I would like to transfer my EE number from the ending contract to this New sim at the end of my contract. Is this possible?? Or do I just need t...

My contract for tablet ended last year was part of mobile phone package which got another year left still being charged for tablet  

CT5965 by • Visitor
  • 411 Views
  • 1 replies
  • 0 Helpful

Resolved! Re: dispute of charges

I need to get in touch with an EE customer service representative very urgently to resolve over charge case

bj90k by • Visitor
  • 704 Views
  • 1 replies
  • 2 Helpful

Issue speaking to contact centre

Hi is anyone else having issues trying to speak to upgrade team as I have tried to call  at different times and been on hold for nearly. 2 hrs each time. Does anyone else have alternative details of how to get to speak to team as they need to confirm...

Tommy722 by • Explorer
  • 589 Views
  • 3 replies
  • 2 Helpful

Recover number and mobile plan

Hi, I’ve recently (about two weeks ago) cancelled my mobile plan. However, I need it urgently now to receive an access code for resetting an important password. I was wondering would it be possible to recover this number? Also, I’m currently outside ...

pei by • Investigator
  • 851 Views
  • 8 replies
  • 0 Helpful

Pay Monthly Sim Only

Recently switched my number from another provider to EE and purchased a Pay monthly SIM card which was activated today but there is nothing showing on my EE online account ?

ED1961 by • Visitor
  • 497 Views
  • 1 replies
  • 0 Helpful
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