Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Monthly billing. Where do i view my and my husbands monthly bills please?

How to unlink mobile from account?

When setting up my pay monthly contract it was done through a work discount scheme. It’s paid direct from my bank though and has no ties with work. I would to like unlink my mobile from my work email ee account and link it to my personal ee account. ...

Query about pay as you go

I made a direct payment from my online account after my direct debit didn’t go through, but I’m receiving messages from EE asking me to pay again.

Billing date

Hi, normally my bill appears on my account early morning on the 9th of every month but today no bill has appeared yet, anyone else have their November bills come through? I know I should give it 24 hours but just wondering.

WHY CANT WE ACCESS< SEE OR VIEW OUR BILLS

Chat help.

Why is there no option to email or live chat to an agent? Contract expired in Aug 2023 but I'm still being billed £90 a month for it? Driving me nuts trying to get a hold of someone. Live chat just doesn't seem to exist nor an email route. Is there a...

Promised my service would be fine until 30/11/2023 - EE cut me off

Hello, I have been with EE for YEARS. I have rtied several times this year to change my payment date and EE didn't do this properly. Finally been changed, I messaged this week and was told CATEGORICALLY my service would be fine until 30/11/2023. Gues...

Resolved! Additional Sim

Hi how can I add an additional Sim onto my Account please

Opereach discount

Hi There,I recently took an iphone out on contract with EE and during the phone conversation, and the contract emails it stated i was getting my 50% employee discount, but upon going onto my account it does not show the discounted billing amount. How...

In store phone repair. ID

So EE inform me this morning I need a passport or driving license to get my phone repaired. Being disabled I have neither. On calling them they claimed its to do with GDPR. But they NOT taking my Sim and the phone is Factory reset, so there is no GDP...